Introduction
Yalla VPN ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when using our app and services.
Information We Collect
We collect information in the following categories:
- Account & Contact Data: Email address or other contact details you provide when you register or contact support.
- Usage & Diagnostics: Anonymous or aggregated data about connections, bandwidth usage, timestamps, app version, crash reports, and performance metrics to help us improve the service.
- Device & Network Data: Device type, operating system, and basic network information necessary to provide VPN connectivity. We do not log content of communications.
- Cookies & Local Storage: Small files or local entries used to store preferences and enable basic app functionality.
How We Use Information
- To provide and maintain the VPN service, including authentication and connectivity.
- To troubleshoot, diagnose, and fix problems and to improve performance and features.
- To communicate with you about your account, updates, security, and support requests.
- To comply with legal obligations and protect our rights.
Sharing and Disclosure
We do not sell your personal information. We may share information with trusted service providers that perform services on our behalf (e.g., analytics, hosting, customer support). We may disclose information to comply with legal process or to protect the rights, property, or safety of Yalla VPN, our users, or the public.
Security
We apply commercially reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Data Retention
We retain information for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer required, we delete or anonymize it.
Your Choices
- Access & Correction: You can request access to or correction of your personal information by contacting us.
- Cookies & Tracking: You can manage cookie preferences through the app or your device settings where applicable.
- Account Deletion: To delete your account or request removal of personal data, contact our privacy team.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child, contact us to request deletion.
Changes to This Policy
We may update this Privacy Policy occasionally. When we do, we will revise the "Last updated" date and, where appropriate, notify users of significant changes.
Contact Us
For privacy inquiries, requests or concerns, please contact:{" "} privacy@yalla-vpn.com